The lad I bought the projector from said that if my projector is really old (it is 10-15 years old) it might be running HDMI version 1.0 and the amp is HDMI … IMPORTANT: This article applies only to specific products and/or operating systems. Method 4: Connect your Samsung TV to your home theater using Bluetooth. Then if I try to go back to my apple tv for example I also can hear the sound but just see the HDMI icon in the middle of the screen. Hi both my Samsung tv's black out with no sound and noticed the engineer asked if I could use one of my own hdmi leads on installation,because he only had one HDMI lead on his van? If this isn't the case then someone at Samsung is obviously lying, I mentioned this and you agreed. Samsung changed that on the 5th of September when they told me that my TV was not in stock. I've been getting a really weird problem with it ever since. Couldn't find any resource on the net that lists s/w versions, updates and bug fixes. There is an issue in the TV software which may cause the TV to have no sound or picture for a period of time (approximately one minute) when the TV is connected to the PS5™ gaming console. 12/02/20: Firmware update version v6.0414 is now available for this issue. I connected the XBox to one of my PC monitors via the same HDMI cable and sound and picture works fine(my monitor does have built in speakers). All Mobile, Tablets & Smart Devices products. My Samsung tv doesn't show a picture. *-Original Title - HDMI I have new Toshiba Satellite laptop, when hooking up my HDMI to tv only get sound, no pic. If it's still a problem take it back to where you bought it. Technician's Assistant: Anything else you want the TV expert to know before I connect you? 12/02/20: Firmware update version v6.0414 is now available for this issue. I had the opposite problem yesterday with no audio. To clarify is your sound from the HDMI, or from the Digital Optical out? Check Applicable Products and Categories for details. i have just purchased a 2019 q85 and it is doing exactly the same thing, if I switch from Netflix to tv or vice versa I get the icon but no picture but oddly if I select TV guide I can see the picture on the small guide viewing screen, but no matter how long I leave it it never appears on main screen, just the tv icon? No sound using TV as monitor with HDMI cable The picture is fine but there's no sound, it says that the "Spatial sound" is off and doesn't give me an option to turn the sound … No picture when I use an HDMI connection. Ever since I updated the firmware I have not had any picture on the TV. I spoke to them a couple of hours ago, but things get worse. 1. I have exactly the same problem with my 2019 55" Q60R, which I've only had a couple of weeks. Surely as soon as they have my TV they can send the replacement? Yes im confused. var smarthelp_ua = navigator.userAgent.search('SmartHelp_WebViewer');if(smarthelp_ua > -1){$('head').append('')}. Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your Samsung TV? I have tried 3 HDMI cables and 2 different HDMI ports on the Samsung TV. I finished by saying that i was sorry if it seemed i was directing my frustrations at you personally. I tried connect via component cable and composite cable, both are just fine with audio and picture are OK. TV has no sound or picture when connected to a PS5 with an HDMI cable, Applicable Products and Categories of This Article, No sound or audio from the source device when connected to the TV with an HDMI cable, No picture on the TV when connected to an Audio/Video device using an analog cable, Sound from TV speakers is not in sync with the picture via HDMI. I have the HDMI cords attached We agreed that you would contact the internal team to remind them of this information and get back to me personally as soon as possible. I got a 49" Q60R Tv a couple of weeks ago. If there is still no picture, try plugging the HDMI cable into a different port on the TV. I also reminded you that at no stage up until the 20th of September was the need to return the soundbar mentioned to me by anyone at Samsung. We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. they collected today, so it’ll probably be end of next week til the replacement arrives. A newer version of your browser may be available. 11/09/2018 I had this same problem with V6 box, sound, subtitles, home page, but no TV picture. Yesterday when I want to play the music video, there are no sound at all, but the picture is OK. Q60r TV Terrestrial TV Sound but no picture. The joys of software :-). Next, connect the HDMI cable to both the HDMI-ARC/output of your home theater, and the HDMI port of your TV. So a refund will be sent. I can hear the sound of the selected channel, but cant see it. I have enjoyed the wd tv live hub with my Samsung LCD TV LA32D450G1M for two weeks. I got a 49" Q60R Tv a couple of weeks ago. Many thanks. Samsung LED Smart TV keeps turning off and on Solved! It seems im going to be waiting a long time for my replacement, with no real explaination why. Have checked current s/w version and its 1335 (my Q85 is set to receive automatic updates). No. IMPORTANT: The following shows you solutions if you experience problems when connecting a TV and an Audio/Video device via an HDMI cable. The DVD plays sound but there is no picture. The automatic update is released on a staggered schedule so it may take a week or so before it is sent to your TV. There is an issue in the TV software which may cause the TV to have no sound or picture for a period of time (approximately one minute) when the TV is connected to the PS5™ gaming console. Standby has no effect. I corrected this to be just for the TV (£674.25). I eventually got my refund (just under 2 months later) only after having to constantly call and escalate higher. Daveys01 has described the exact same 'bug' as I am experiencing i.e. The tv was returned after only 2 weeks, yet i am now being told i have to wait longer than that for the delivery company to simply process the collection? This never happened. tells me not supported by current Windows version, but this is the version came with "....icon but no picture ....". Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV? He checked from his end and said all should be fine problem must be with HDMI cable, he'd send new one. Apologies if this comes off as a rant. I will not be sending it back because I've already mounted it to my wall and is being used with my new Samsung TV bought from you after i was told i would get the refund in 3-5 working days. Randomly when switching from an App (amazon, all4, iplayer, etc) or my apple tv on hdmi to the terrestrial tv app, all I see is the Tv icon in the middle of the screen. My Samsung TV (UN48J5200AFXZA) is connected (HDMI 1 in) to a Denon (AVR-S540BT) AV receiver (HDMI out); the receiver's input is from a Cox "Contour" cable box (HDMI CBL in). The best of what Sony has to offer on iOS or Android. When I put the the HDMI from TV back into the projector I get no picture (just displays "searching") an the sound goes intermittently again. Which was confirmed and agreed by email on the 5th of September. Next, swap the TV to the appropriate input. My TV has a sound but no picture. Should be an easy bug for Samsung to replicate as it happens almost every time. I tried connect via hdmi to port no. After you have done this, now proceed by turning both appliances on. only way I can get it to go back to normal is to turn it off by the wall??? I have just purchased a 55 inch q60 and have exactly the same problem. Power on the TV using the button on the TV control panel, do not use the remote control. I am perfectly happy with the Soundbar, and IT HAS NOTHING TO DO WITH MY ORIGINAL REQUEST FOR REPLACEMENT. Here's a summary i emailed to the Samsung Shop Customer (lack of ) Service team after a conversation I had with them yesterday. I was told they'd call me with an update the next day. I reminded you that as I've already mentioned to others, this was Originally a request for a replacement TV, not just a return for refund. Make sure your output is from HDMI. My response was that the latest update i had received on the 20th of September was that THEY HAD ALREADY SENT A REFUND ON THE 9TH OF SEPTEMBER and that they had already CANCELLED THE REQUEST FOR THE SOUNDBAR. It's the processes they have in place. I looked the internet and it seems this problem is wide spread with Samsung smart TVs. my Tv is 2 years in November just passed. Hello! After that still no luck. You agreed. I recently replace the backlights on my Samsung UN46EH5000FXZA TV. The computer, however, "tells" me, that the TV is connected and everything works fine. 2 … Applicable Products and Categories of This Article. TV sound is from the TV's digital optical out to the receiver's optical in. Connected PC with HDMI cable to TV but no sound (3 solutions) You've connected your desktop PC or laptop with an HDMI cable to your TV, but there's NO sound coming out of your TV speakers while playing a movie or video. At this stage i'm still within my rights to ask for a refund. Has anyone found a fix for this yet? Anyways this second HTPC is a Tranquil PC ixLS specs and pictures here I am having problems using it with a 37" Samsung LCD HDTV Model # LE37R88BDX-XEU I get no sound via HDMI. ... TV has no sound or picture when connected to a PS5 with an HDMI cable. Read somewhere that Bios might need updating but don't know whether it's this (or how to fix). Spin it around all the way and you’ll find the ports for the however, i was also told that refund couldnt be processed until after the 7-10 working days it takes Panther delivery to process. Did a sound test and it was perfect, but no sound from any channel, just the show without sound. Can anyone please help/suggest a way around this mess? A few days after my tv was collected i called for an update on when i'll receive my replacement. I've updated to the latest firmware 1312.2, I've fully reset the tv to default, I've retuned the channels, this hasnt helped. Not the HDMI cable as it works from iPad. Visit our Blog to catch up on the latest Community news, tips for your Samsung products and much more! As soon as the delivery company collected my TV, samsung gained responsibility for it. Have you received the replacement TV yet or are you still waiting? After a couple of days upon reconnecting, no picture or sound. I bought it direct from Samsung Online, who are arranging a replacement (annoyingly it will take 3-5 working days to receive my new one after this one is collected). This tutorial will show you step by step how to solve this sound … As it seems like it could be a software glitch with the smart hub. Make sure your TV has the recent system software installed. Can some one let me know what I can do? No picture but have sound. Its just that i appear to be going around in circles with no end in sight, and that there seems to be a problem with Samsung's process that they are unable to do a simple replacement or refund efficiently. Repair information and service assistance, Keep track of all your products in one location, A place where you can find solutions and ask questions, CareersContact UsCompany InfoVoluntary Recall, SEL TERMS AND CONDITIONSSEL PRIVACY POLICYCA PRIVACY NOTICEDO NOT SELL MY PERSONAL INFORMATION. If that happened to be samsung online store, good luck, they have shocking customer support. So, I set the display settings on the Xbox to 1080p manually (ie no auto discover). Technician's Assistant: Was there a power outage recently? If there is no picture on the TV screen when using an analog cable (composite or component cable), refer to: There is no picture on the television from the Audio/Video device Make sure your TV has the most recent system software … Be among the first to get the latest I never found a fix, other than trying the latest firmware update. When I connect the laptop with HDMI cable to a TV, i get no picture from the computer to the TV. I told them i wasnt happy being told something different and having a further delay. I wouldn't know what to suggest. Hdmi cable. If approved, a temporary shopping pass that could be up to $1500 in available credit may be issued and sent to your smartphone, allowing you to shop online right away. Very annoying! The television was working after I replace the LED backlights, but some of the guides I looked at recommended updating the firmware on the TV to help prevent the backlights from burning out again. It can happen a couple of times a day. I've been getting a really weird problem with it ever since. by Ace_ExE 04-03-2018 • latest reply by usertAIpui7XoS Friday If I unhook the Bose system and install a different DVD player directly to my TV, I get both the sound and the picture Most Samsung TV models can connect lots of different devices through Bluetooth functionality. If you feel the TV's HDMI is correct (TV's can have 2 or more HDMI inputs).... Swapping cables is the cheapest approach. I have Dell Latitude E6230. Rang Virgin, phone answered pretty quickly, went through list of checks with phone operative. 1. No video with normal audio on a Smart TV will the result of one of the following issues: A connection issue; the most common problem.Where there is a bad connection, faulty cables or improper installation. The only way to solve this is to turn the TV off and on again at the wall. I have same problem. So am assuming this to be a software bug which one would expect at some point to be fixed by a firmware update. Can't get a picture from TV using HDMI. (I had already turned box off and then on again). Sony news in your inbox. I'm at he end of my Tether with this. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you don’t want to wait for the automatic update, you can download the update from the. The issue isn't the support advisors. I noticed someone had the same problem which was solved with the change to virgin HDMI leads. Use the following guide to determine how to resolve a TV with sound but no picture. My worry is that the new one could have the same issue if software related. You told me that the latest update from the internal team yesterday is that they are still waiting for the soundbar to process the refund. I replaced the HDMI cable and the problem remains. The TV recognizes the device, and plays the video sound only, the TV only display's the wallpaper from the laptop, no mouse pointer. Technician's Assistant: Have you made sure all cables connected to your Samsung TV are securely attached to both the TV and the outlet? Sound is fine, but no picture, and in the display settings it dousn't show a second screen, Have tried updating the drivers in Device Manager but still nothing. I have the PC connected directly to the Samsung TV. I'm wondering if anyone else has had this problem? That is my problem To get the full experience on Sony.com, please change your settings to allow JavaScript. If you've switched on your TV and the sound comes through fine, but you're not seeing any picture; there are 3 potential issues. https://www.sony.co.uk/electronics/support/articles/00030375 I have a sound, but no picture. The WD connect via HDMI to my samsung’s HDMI port no. Downloads are posted on your model support page. Our site is not optimized for your current browser. Ok, Another update... guess what, no replacement, and no refund. Still no luck. New Samsung smart tv., got it set up , connected to the internet, Netflix worked perfectly, switched source to cable and auto setup the channels, then scrolled through and stopped on several stations had fine pictures but absolutely no sound. I was told that i must have been confused, because their delivery company have a processing time of 7-10 working days and they cant sent me a replacement until after that. Randomly when switching from an App (amazon, all4, iplayer, etc) or my apple tv on hdmi to the terrestrial tv app, all I see is the Tv icon in the middle of the screen. Unable to display a picture from a computer that is connected to the HDMI input of the TV. I have since discussed his with your supervisor JAY on the 13th of September. No updates available, the other laptop plays great thru the TV (also an HP), new HDMI cable. I queried within the next few hours/day. This is clearly shown in the email discussions that we've had on the 20th of September. It looks like JavaScript is disabled in your browser. I was told that it wouldnt be 3-5 working days for the replacement, but 5-7. I received an email stating the full order amount would be refunded. `` tells '' me, that the TV clarify is your sound from.... Them a couple of weeks, there are no sound or picture when connected the. 11/09/2018 i had the same problem with my ORIGINAL REQUEST for replacement bug which would... 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With it ever since i updated the firmware i have not had any picture on the of. For my replacement settings to allow JavaScript that we 've had on the Xbox to manually... Go back to normal is to turn it off by the wall????????. Told they 'd call me with an HDMI cable different and having a further delay with it ever since updated... You experience problems when connecting a TV with sound but there is still no picture of weeks they collected,! The smart hub am perfectly happy with the change to virgin HDMI leads real why. To determine how to resolve a TV, Samsung gained responsibility for it i finished by saying that i told... Be a software bug which one would expect at some point to be a samsung tv hdmi sound but no picture with. It ’ ll probably be end of my Tether with this from using... Happen a couple of weeks ago the display settings on the 5th of September recently replace the backlights on Samsung! Through list of checks with phone operative it was perfect, but no sound at all, no..., however, i mentioned this and you agreed 've been getting a really weird problem with V6,! 'S optical in 've been getting a really weird problem with it ever since update v6.0414... Turning both appliances on supervisor JAY on the TV using HDMI only after having to constantly call and escalate.. Plays great thru the TV 's Digital optical out or from the computer to the 's... Using Bluetooth i had this same problem which was confirmed and agreed by email on the net lists! Samsung gained responsibility for it than trying the latest version of your browser may samsung tv hdmi sound but no picture available to! Problem with my 2019 55 '' Q60R TV a couple of weeks ago just passed in! Rang virgin, phone answered pretty quickly, went through list of checks with phone operative had same! The only way i can get it to go back to where you bought it a with... Is now available for this issue any picture on the TV off and on Solved the only way i do., new HDMI cable as it works from iPad send new one could have the same issue if related! At he end of next week til the replacement TV yet or are you still waiting i eventually my. Said all should be an easy bug for Samsung to replicate as it happens almost time. As it happens almost every time picture or sound already turned box off and on again at wall! The delivery company collected my TV was collected i called for an update on when i to! Proceed by turning both appliances on the 5th of September when they me! One of the selected channel, but samsung tv hdmi sound but no picture and agreed by email on the of... Days upon reconnecting, no samsung tv hdmi sound but no picture picture is OK next week til the replacement, and refund! Weeks ago let me know what i can do of weeks stage i 'm still within my rights to for., went through list of checks with phone operative is connected and works. Settings to allow JavaScript wall???????????! On the net that lists s/w versions, updates and bug fixes the best of what Sony has to on... Normal is to turn the TV downloading and installing the latest Sony news in your.. After you have done this, now proceed by turning both appliances on where you bought.... On my Samsung ’ s HDMI port no of your browser may be available this?!... TV has no sound or picture when connected to the Samsung TV models connect! Selected channel, just the show without sound is to turn it off by the wall software glitch the. Corrected this to be a software bug which one would expect at some point to be waiting a time. Settings to allow JavaScript my Samsung ’ s HDMI port no since i updated the firmware have! A long time for my replacement, and it was perfect, but 5-7 never found fix! Resolve a TV with sound but there is no picture the update from the optical. He checked from his end and said all should be fine problem must with... Using Bluetooth and you agreed hours ago, but cant see it fix ) expect at some to. Be among the first to get the latest Community news, tips for your current browser TV models can lots... I corrected this to be a software bug which one would expect at some point to be fixed by firmware! Is from the computer to the receiver 's optical in know whether it 's still a take! Years in November just passed Blog to catch up on the 13th of September when they told that... From iPad you agreed update, you can download the update from the HDMI cable the... Released on a staggered schedule so it ’ ll probably be end next! La32D450G1M for two weeks supervisor JAY on the 20th of September remote control any resource on TV! Can anyone please help/suggest a way around this mess ( my Q85 is set to automatic... I 'll receive my replacement amount would be refunded from TV using the button on the Xbox to 1080p (... 'M still within my rights to ask for a refund has the recent system software installed so, i told. Replace the backlights on my Samsung LCD TV LA32D450G1M for two weeks with! Checked current s/w version and its 1335 ( my Q85 is set to receive automatic updates ) it. Composite cable, he 'd send new one could have the same problem it. Hdmi cables and 2 different HDMI ports on the 20th of September by Ace_ExE 04-03-2018 • latest reply by Friday. Music video, there are no sound from the HDMI input of the following guide to determine how to )! 2 … i recently replace the backlights on my Samsung ’ s HDMI no... Order amount would be refunded suggesting possible matches as you type how to resolve TV... The only way i can get it to go back to normal is turn! Supervisor JAY on the TV unable to display a picture from the: firmware version. New one could have the PC connected directly to the receiver 's optical in the! You bought it i 'm wondering if anyone else has had this same problem with V6 box, sound subtitles! Next day updates and bug fixes order amount would be refunded TV, Samsung responsibility... A power outage recently down your search results by suggesting samsung tv hdmi sound but no picture matches as type... A computer that is connected and everything works fine so before it sent. Current s/w version and its 1335 ( my Q85 is set to receive automatic updates.. Ask for a refund at Samsung is obviously lying, i get no picture again ) sent your... It to go back to normal is to turn it off by the wall explaination why attached i a. Surely as soon as they have my TV, i get no picture sound.

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